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Protects surfaces & styling tools. Heat-resistant, non-slip & travel-friendly for safe, effortless styling.
30-day risk-free trial and 2-year warranty.
The KEEO Genius Protective Heat Mat is your go-to solution for heat-safe styling. Designed to protect surfaces and keep your styling tools stable, this sleek, heat-resistant mat ensures a hassle-free experience whether you're at home or on the go.
Need personalised styling guidance? Discover how to use KEEO for fine, wavy, or curly hair.
Discover the KEEO Genius difference with total peace of mind. You can try your purchase at home for 30 days, and if it doesn’t fully meet your expectations, you are entitled to a full refund. Here’s how to proceed:
Process your return request easily through our returns portal. Simply enter your order number and email, and follow the straightforward steps to initiate your return.
Once your return is initiated, we will provide you with instructions on how and where to send your package. Please ensure that items are returned in good condition within 30 days of receipt.
After we receive and inspect your returned product, we will notify you. Your refund will be processed to your original payment method within 10 business days.
KEEO ships from Bristol, UK with DPD. Deliveries to the UK should arrive within 2 working days. For more information, click here. KEEO products ship with a UK plug, that is dual voltage, so your product can be used globally with an adaptor.
At this time, we do not currently support APO/FPO/DPO and PO Box address shipping. Stay tuned for when these additional delivery services are available.
If you receive products from KEEOhair.com that do not meet your expectations, please return your item in the same condition that you received it, unused, or gently used, and in its original packaging within 30 days of purchase for a full refund. Kindly note that, shipping fees are not refunded if the order is returned unless there is a defect with the product covered by warranty. For more information, click here.
The KEEO Genius includes a 12 month warranty, commencing from the date of purchase. The warranty is issued against mechanical and electrical defects.
Yes, the KEEO Genius has been designed for maximum respect for the hair while giving easy, beautiful results. Its patented smart-glide reduces all the stresses needed to heat style your hair to a minimum. As the world's kindest hair straightener, it's gentle even on damaged hair. Using 50% less tension means you'll feel and even hear how gentle it is, with the hair gliding through from root to tip compared to the pull and 'crackle' you might experience with flat-plate styling. And hair is cooler to the touch after styling because KEEO Genius is set at an optimal heat and isn't forced into the hair in the same way as flat plates. It's still important to take care of damaged hair using the right shampoos and conditioners and avoiding over-processing with chemicals.
Yes, KEEO Genius is the world's kindest hair straightener, so it is gentle even on the finest and most delicate hair. And because it reduces tension and compression, it won’t flatten the life out of your hair, leaving it feeling fuller while beautifully smooth.
Yes, KEEO Genius is brilliant on all hair types. Ensure you brush the hair before styling, style in smaller sections, and pass the styler slowly over each section. Due to 50% less tension, you may find the styler naturally wants to pass very quickly, so slowing down your speed will allow the plates to do their work. You'll get beautifully smooth hair.
Yes, the KEEO Genius is designed to work effectively on various hair types, including frizzy hair. Its contoured plates and air gap design help reduce tension and minimize frizz, leaving your hair smoother and healthier.
Yes. In addition to straightening, KEEO Genius is great for waves and curls. In fact, the plates and less tension make curling easy, bouncy and long-lasting.
KEEO Genius is set to 190C, which we believe is the optimum temperature to style dry hair. It is cool enough to be gentle on all hair types, whilst being warm enough to create lasting style. Our air gap also ensures the heat isn't forced into the hair, unlike flat-plate styling, meaning the hair is left cooler-to-the-touch versus other stylers working at 180°.
Titanium is an ideal coating for our patented contoured plates and air gap technology, as it is super hard-wearing (meaning they stay perfectly formed) and gives the most even heat distribution across the plate surface.
The unique patented contoured plates have a clever 'S curved' profile and a protective air gap between them. This gives just enough tension to beautifully smooth the hair without compressing it, reducing the pull/tension by 50% compared to conventional straighteners. It also reduces direct heat contact, meaning you'll notice hair is cooler-to-the-touch immediately after styling.
KEEO Genius delivers beautiful, smooth, healthy-looking hair results; the effortless glide can mean you pass rapidly through the hair. One pass is usually enough, but try slowing down your speed until you get the desired finish you are after.
Yes, KEEO Genius is dual voltage 230V 110V. Currently we only stock with a UK plug, so country-specific power adaptors are required outside of the UK.
At the moment, KEEO only ships within the UK, but international shipping options may be considered in the future.
Yes, KEEO offers a 30-day risk-free trial, allowing you to return the straighteners within 30 days for a full refund.
Please contact customer service at support@keeohair.com to discuss the issue you are having and arrange a collection if required.
